Registration

​I see the payment method is listed as PayPal on the registration site, so do I need a PayPal account to register for this training?

• No, you do not need a PayPal account to register for this training.

1. After completing the order form, click “place order” and you will be redirected to PayPal.

2. If you will not be using a PayPal account, scroll down to the bottom of the page and select “pay with debit or credit card.”

3. Complete the payment information form.

4. Click “continue as guest” at the bottom of the form to complete the order.

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I need an order confirmation receipt to give to my agency or employer. Where can I find the receipt?

• Please check the email you used to register for the event. If you do not see an order confirmation email from Eventbrite, check your junk mail. The order confirmation email contains a PDF attachment that can be submitted to your agency or employer.

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Where can I find the details to gain access to the virtual training platform?

• Please check the email you used to register for the event. You will receive information about the password protected Participant Portal found here at saigetraining.org.

• The Participant Portal will house the Zoom log-in information. Each morning of the event, you will be sent reminders from Eventbrite with your Participant Portal password.

• If you do not see an email from Eventbrite on the mornings of the training, please check your junk mail. ​

 

Technology

I am having trouble logging into the Participant Portal, what do I do?

• The password protected Participant Portal will become available prior to the event. Check the email you used to register for this event. You will receive Participant Portal log-in information via Eventbrite on the mornings of the training. If you still do not see the email before the event, check your junk mail. 

• Please ensure that you type in the correct Participant Portal password - the Zoom Webinar password and the Participant Portal password are not the same.

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How do I download or update Zoom?

• Click to sign up and download Zoom (choose "Zoom Client for Meetings"). If you already have Zoom, it is important to update your Zoom regularly. Click here for a step-by-step guide to update your Zoom.

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Why am I having audio or video trouble?

• To fully participate in the training, please download Zoom directly to your desktop. We have found that downloading Zoom, rather than signing in from your internet browser, helps to mitigate audio and video issues.

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I'm not sure if I have Zoom downloaded to my desktop. Or, I'm not sure if I entered Zoom through the desktop or if I entered Zoom through the internet browser. How do I check?

1. Go to your device's "Start" menu (or, "Launch Pad" on apple products), often found on the bottom left corner of your computer screen.

2. Find the list of applications that are downloaded to your device. Do you see "Zoom" on your application list?

3. If you see "Zoom" on your application list, click on "Zoom," sign in, then join the meeting from the Zoom home screen by clicking "Join" and entering the specific event link.

4. If you do not see "Zoom" on your application list, refer to the resources above to download Zoom.

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Can I turn on my microphone or video during the webinar?

• No, attendees cannot turn on their video while in webinar mode. Attendees can turn on their microphone only when permitted by the host. To ask questions, use the Q&A chat feature found on the bottom of your Zoom screen.

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Can I chat with other attendees and panelists during the webinar?

• Yes. To do so, find your Zoom tool bar often found on the bottom of your Zoom screen. Select Chat. Before sending a message, ensure “all attendees and panelists” is selected. If “Panelists” is selected, only the panelists and hosts will see your message while other attendees will not see your message.

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I am having trouble with Zoom functionality, who can I contact for help?

• Direct questions to hello@williamsoncreativeagency.com. We will get back with you as soon as we can.

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Continued Education and Training Material

I want to receive Continued Education Credits, how do I do that?

• This event is not approved for Continued Education Credits.

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Will the presentations and training material be available?

• Yes, visit the Participant Portal. All material will be available online after the training.

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Will the sessions be recorded and available?

• Yes, visit the Participant Portal. All material will be available online after the training.

 

Other Questions

Where can I find more information about SAIGE?

• ​Join the SAIGE network at www.saige.org.

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How do I become a sponsor or exhibitor? 

• Your support as a partner or an exhibitor can provide you with interactions that will assist you in your future hiring needs. Your support of SAIGE allows us to continue our programs and mission. Please contact us at Partnerships@saige.org for more information on how we can work together for our mutual benefit.